Terms and Conditions
The owner of the online shop lelulinn.ee (hereinafter referred to as the online shop) is Lelulinn OÜ (registry code 16839839, located at Pärnu maakond, Tori vald, Sauga alevik, Siisikese tn 4-16, 85008, Estonia.
Term of sales contract and information about goods and prices
The sales terms apply to purchasing goods from the online shop. The prices of the products sold in the online shop are indicated next to the products. A fee for delivery of the goods is added to the price. The fee for delivery of the goods depends on the location of the buyer and the delivery method. The delivery fee is displayed to the buyer when the order is placed. Information about the goods is provided in the online shop next to the goods.
Placing an order
To order goods, the requested goods should be added to the shopping cart. To finalise the order, the required data fields should be filled in and a suitable means of delivery chosen. The total price is then displayed on the screen, which can be paid via a bank link or using another payment solution.
The contract enters into force after the amount subject to payment has been credited to the bank account of the online shop.
If it is not possible to deliver the ordered goods due to lack of stock or another reason, the buyer will be notified as soon as possible and the cost paid (including delivery fees) will be refunded usually within 2-4 working days. Depending on the method of payment, the refund may take up to seven working days.
Delivery
Goods are delivered to the following countries: Estonia. The delivery cost of the goods is borne by the buyer and the respective price information is displayed next to the delivery method.
In Estonia, parcels will normally arrive at the location specified by the buyer within 3-7 working days of entry into force of the sales contract.
In exceptional cases, the goods may be delivered within a time frame of up to 30 calendar days.
If the online shop has notified the buyer of delivery issues and a term exceeding 30 calendar days on their website or in the order confirmation, the term specified by the online shop applies.
Right of withdrawal
After receiving the order, the buyer has the right to withdraw from the contract entered into with the online shop within 14 days.
The right of withdrawal does not apply if the buyer is a legal person.
To exercise the 14-day right of withdrawal, the buyer may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the buyer would be allowed to test the goods in a physical shop.
Goods must be returned unused and in their original packaging. We reserve the right to reduce the refundable fee according to the decrease in the value of the goods or refuse to return if the items show signs of use. The product must retain the nature and appearance necessary for sale.
If the products have been used in any other way than is necessary for the nature, characteristics or functionality of the goods or they have wear marks, the online shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.
In order to return the goods, the buyer must submit a withdrawal e-mail to info@lelulinn.ee within 14 days of receipt of the goods.
The costs of returning the goods will be borne by the buyer, unless the reason for return is the fact that the item being returned does not correspond to what was ordered (e.g. an incorrect or defective item).
The buyer should return the goods within 14 days of submitting their application to do so or provide proof that the goods have been handed over to the carrier within that period.
Having received the returned goods, the online shop refunds the buyer any amounts received from the buyer on the basis of the contract immediately but no later than within 14 days of receiving the application for withdrawal.
The online shop may refuse to process the refund until it receives the item that is the object of the contract or until the buyer submits proof that the item has been sent back, whichever happens first.
If the buyer has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the online shop, the online shop is not required to refund to the consumer the amount exceeding the cost of normal delivery.
The online shop has the right to withdraw from the sales transaction and request that the goods be returned by the buyer if the marked price of the goods in the online shop is significantly lower than the market price of the goods due to an error.
Return Procedure
To initiate the return process, you are required to send a withdrawal email to info@lelulinn.ee within 14 days from the date you received the goods.
If you return the items within this 14-day period, the online store will cover the return shipping costs. You will receive a parcel card, which allows you to return the product at no cost via parcel post. The purchaser must ensure that the goods are returned within 14 days of submitting the withdrawal request or provide evidence of handing them over to the carrier within this specified time frame.
Upon receiving the returned goods, the online store will promptly refund all charges paid by the purchaser under the contract, but no later than 14 days from the date of receiving the withdrawal request. The online store reserves the right to withhold refunds until the goods subject to the contract are returned or until the buyer provides evidence of their return, whichever occurs earlier.
If the online shop has erroneously priced an item significantly below its market value, it retains the right to cancel the sale and request the return of the goods from the buyer.
Right to file a complaint
The online shop is liable for the non-compliance of the goods sold to the buyer with the terms and conditions of the contract or for the defects which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the buyer. Within the first year after the item was delivered to the buyer, it is presumed that the defect already existed at the time of delivery. It is the responsibility of the online shop to disprove this.
Ostjal on õigus puuduse ilmnemisel pöörduda hiljemalt kahe kuu jooksul veebipoe poole, saates e kirja aadressile info@lelulinn.ee või helistada telefonil: +372 56854299. Veebipood ei vastuta puuduste eest, mis on tekkinud pärast kauba üleandmist tarbija tegevuse või tegevusetuse tõttu (vale kasutusviis, õnnetusjuhtum vms) või kui tegemist on asja tavapärasest kasutamisest tingitud normaalse kulumisega.
If the goods purchased in the online shop have defects for which the online shop is liable, the online shop will repair or replace the defective goods. If the goods cannot be repaired or replaced, the online shop will refund all fees incurred under the sales contract to the buyer.
The online shop responds to the consumer’s complaint within 15 days in writing or in a format that can be reproduced in writing.
Resolution of disputes
If a buyer has complaints regarding the online shop, they should send them via e-mail to info@lelulinn.ee või helistada telefonil: +372 56854299.
If the buyer and the online store fail to resolve a dispute by reaching an agreement, the buyer has the right to turn to the Consumer Disputes Committee. The procedural rules can be examined and an application can be filed hereThe Consumer Disputes Committee is authorised to resolve disputes arising from the contract entered into between the buyer and the online shop. The buyer’s complaints are reviewed by the Committee free of charge
The buyer may turn to the Online Dispute Resolution platform of the EU.